Privacy Policy

Last updated: July 2026

1. Introduction

ClickFox ("ClickFox", "we", "us", or "our") is a software-as-a-service platform operated by Egyan Solutions, based in India. ClickFox helps creators, agencies, and businesses ("Business Users") manage their customer communications, including WhatsApp Business messaging, Instagram messaging and comment automation, lead capture, bookings, courses, and related tools. This Privacy Policy explains how we collect, use, share, and protect information when Business Users and their end customers ("End Users") interact with our platform.

2. Information We Collect

We collect the following categories of information:

  • Account information: name, email, phone number, business name, and password when a Business User registers.
  • Connected platform data: when a Business User connects their Facebook Page, WhatsApp Business Account, or Instagram professional account, we receive and store access tokens, page/account identifiers, and profile information (such as username and profile picture) via Meta's Graph API.
  • Messages and comments: content of WhatsApp messages, Instagram Direct messages, and Instagram comments that are sent to or received by a connected account, so that automated replies and conversation history can be provided to the Business User.
  • Lead and contact information: name, phone number, email, and any details submitted through connected lead sources (such as Facebook/Instagram Lead Ads, website forms, or WhatsApp conversations).
  • Usage data: log data, device information, and interactions with the ClickFox dashboard.

3. How We Use Information

We use the information collected to:

  • Provide, operate, and maintain the ClickFox platform and its automation features.
  • Send automated replies, comment responses, and Direct Messages on behalf of a Business User, strictly according to the automation rules configured by that Business User.
  • Display conversations, contacts, and analytics inside the Business User's ClickFox dashboard.
  • Process payments and manage subscriptions.
  • Improve platform reliability, security, and features.
  • Comply with legal obligations and enforce our Terms of Service.

We do not use Instagram or WhatsApp platform data obtained via Meta's APIs for advertising purposes, and we do not sell this data to third parties.

4. How We Share Information

We share information only in the following circumstances:

  • With Meta Platforms, Inc.: to send and receive messages via the WhatsApp Business Platform and Instagram Messaging API, as required for the platform to function.
  • With infrastructure providers: our hosting provider (Vercel) and database provider (Supabase) store platform data on our behalf under contractual confidentiality obligations.
  • With payment processors: to process subscription payments.
  • For legal reasons: if required to comply with a legal obligation, protect our rights, or prevent fraud or abuse.

We never sell personal data to third parties.

5. Data Retention and Deletion

We retain message and contact data for as long as the Business User's account remains active, or as needed to provide the service. If an End User deletes a message they sent via Instagram, Meta notifies our systems through a message deletion webhook, and we delete our corresponding stored copy of that message within 30 days. Business Users may request deletion of their account and associated data at any time by contacting us at the email below.

6. Opt-Out of Automated Messaging

End Users who receive automated messages via WhatsApp or Instagram from a Business User's ClickFox account can opt out at any time by replying "STOP" within the conversation, or by using the opt-out option provided directly inside the automated message flow. Once opted out, no further automated messages will be sent to that End User by the relevant automation.

7. Data Security

We implement industry-standard technical and organizational measures to protect data, including encrypted data storage, access controls, and secure transmission (HTTPS/TLS) for all data in transit.

8. Your Rights

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details below.

9. Children's Privacy

ClickFox is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to Business Users via email or an in-app notice. The "Last updated" date at the top of this page reflects the most recent revision.

11. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below.

Egyan Solutions
Email: support@clickfox.in
Website: clickfox.in